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!! If you are having problems issuing a certificate - you can send your request to : 
If your card was issued in Brazil,  please send your request to  :  clienteassist@axa-assistance.com.br 
If your card was issued in other country in Latin America, please send your request to aexp.gns.claims@axa-assistance.us 

You can also call to the following numbers: 
from BRASIL (1): 0-800-725-2074
from US or CANADA: +1 888-558-2701
rest of the countries: +1 312-356-5951
1.       If you calling from a mobile roaming charges may apply.
2.       All collect calls through international operator.